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Your Microsoft account takes the place of your Office product key for many tasks, such as activating Office and reinstalling Office. Common questions about Office product keysCheck the sections below to find out if you need an Office product key and what to do with your key if you have one. ![]()
You just bought Office
You're using Office
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View your product key
Get help with your product key
I just bought Office. Where do I enter my product key?
If you bought a new, never used product key
If you have a new, never used product key, go to www.office.com/setup and follow the on-screen prompts.
If you bought Office through the Microsoft Store
If you bought Office through the Microsoft Store, you can enter your product key there.
If you bought Office through Microsoft HUP
When you install Office Professional Plus, Visio Professional, or Project Professional through your employer's Microsoft HUP benefit, you enter your product key after you install your product.
My new Windows 10 PC came with Office but I can't find a product key
If you see a Let's get started screen with options to try, buy, or activate Office, this means that Office is installed on your new PC as a 1-month trial of Office 365 Home. You won't receive a product key from your PC manufacturer unless you paid for an Office product key card. Instead, you can start a trial of Office 365 Home, or buy Office.
If you paid for an Office product to be included on your new Windows 10 PC, a digital product key is transmitted to your PC when you activate Windows 10. You won't receive a printed product key. Instead, you'll see a message similar to the following when you start Word (or any Office app).
I bought a product key card but there's no key on it
If you bought an Office product key card, you might need to carefully scratch off a silver foil coating on the back of your product key card to reveal your product key. If you damage the key while scratching off the foil coating, see I lost or damaged my product key.
Tip: A product key card might also contain bar codes and other groups of letters and numbers, but the product key will always be shown in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
Office is prompting me for a product key
Use your Microsoft account, not your product key, to install and activate Office and individually purchased Office apps, such as Project, Visio, Word, Excel, and Outlook.
Sign in to install Office
Bookmark the site below so you always know where to go to install Office.
Sign in to activate Office
If an Office app prompts you to activate, sign in with your Microsoft account instead of a product key.
Use the right Microsoft account
Make sure you sign in with the Microsoft account that you used to buy Office.
Note: If you bought a new, unused Office 365 product key card to renew an Office 365 subscription or to buy your trial, you can enter that product key if Office prompts you for it. You can also enter the product key at www.office.com/setup.
There are a few exceptions where you'll need to do something other than sign in.
Do I need a product key to reinstall Office?
No, you don't. Just go to the Microsoft account, Services & subscriptions page and sign in using the Microsoft account that you used to buy Office. We can help if you forgot your Microsoft account or password.
Note: You need a product key to reinstall Office Professional Plus, Visio Professional, or Project Professional through Microsoft HUP. For help, see Get help installing Office through Microsoft HUP.
Can I change my product key?Yes, you can change the product key for Office Home & Business, Office Home & Student, Office Professional, and individually purchased Office apps. To learn how, see Change your Office product key You can also switch your Office license if you buy a different version of Office. For example, if you have Office Home & Business and decide to subscribe to Office 365, you can switch your existing install from Office Home & Business to Office 365. To learn how, see Switch your Office license. Can I view my product key in Office?
No, you can't. For security reasons, the full product key isn't displayed within Office.
Instead, for Office 365, Office 2019, and Office 2016, you can view the Microsoft account that Office belongs to. This account takes the place of your product key and can be used to reinstall Office from the Microsoft account, Services & subscriptions page and to activate Office.
To view the Microsoft account that Office belongs to, open a document in Word (or any Office app) and go to File > Account. Look for the email address after Belongs to below the product name.
Can I view my product key online?
Your product key isn't displayed online. If Office is prompting you for a product key, you can sign in using the Microsoft account that you used to buy and download Office.
Product keys for one-time purchases of Office Home & Business, Office Professional, and individual Office apps are available at the Microsoft account, Services & subscriptions page. However, you don't need a product key to reinstall or activate these products. If these products are prompting you for a product key, you can sign in using the Microsoft account that you used to buy and download Office.
If you still want to view your product key, here's how:
If you bought Office through Microsoft HUP
If you bought Office Professional Plus, Visio Professional, or Project Professional through your employer's Microsoft HUP benefit, you can also view your product key online on your Order Details page. For help, see Get your HUP product key.
Project Viewer 365 Serial Key WestCan I view my key in the Microsoft Store?If you bought Office Home & Student, Office Home & Business, Office Professional, or individual Office apps from the Microsoft Store and you haven't installed them yet, you can also view their product keys and install them from the Microsoft Store.
Here's how to view your product key in the Microsoft Store:
My product keys don't matchProject Viewer 365This is normal. The Office product key shown on the Microsoft account, Services & subscriptions page will always be different than the product key that's shown on a product key card or email receipt. They are two different types of keys, even though they use the same format. Can I buy a product key?It depends on what you're trying to do.
If you're shopping for Office product keys elsewhere, we recommend that you review our tips for safer shopping to make sure you're buying genuine Microsoft software. Be sure to read the tip called Beware of Product Keys Sold Separately if you want to buy a product key online. If you buy a product key online and it doesn't work or stops working, see My Office product key isn't working. I lost or damaged my product keyIf you damaged your product key, but have a valid proof of purchase, Microsoft support may be able to replace your product key or provide other options. Contact Microsoft support for assistance. Project Viewer 365 For MacIf you believe the product key has been lost, stolen, or misplaced and you simply would like to buy a newer version of Office, you can click Buy Office below to compare prices and options and to make your purchase. Office 365 Ms Project ViewerIf you're shopping for Office elsewhere, we recommend that you review our tips for safer shopping to make sure you're buying genuine Microsoft software. Be sure to read the tip called Beware of Product Keys Sold Separately if you want to buy a product key online. My Office product key isn't workingIf you see an error message when you redeem your product key at Office.com/setup, see Get help with product key errors on Office.com/setup. If your Office product key doesn’t work, or has stopped working, you should contact the seller and request a refund. If you bought a product key separate from the software, it’s very possible the product key was stolen or otherwise fraudulently obtained, and subsequently blocked for use. Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Sometimes these product keys are printed on counterfeit labels or cards with a download link to Microsoft software, and sometimes they’re distributed with software media that is unauthorized for resale, such as promotional media, original equipment manufacturer reinstallation media, or other Microsoft program-specific media. Project Viewer 365 By HousatonicContact support about my product keyProject Viewer 365 DownloadIf you’ve followed the guidance in this article and still need help, visit our Microsoft support page for assistance. Comments are closed.
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